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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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JoAnn

September 28, 2025

5  out of  5
rating by JoAnn
"Made my claim easy and hassle free. Always fair pricing on insurance and helpful with questions."
We responded:
"Happy to hear your experience, JoAnn! We appreciate you. Tracy 😊"
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Barbara Coe

September 23, 2025

5  out of  5
rating by Barbara Coe
"Emily is a lifesaver! After being loyal to our previous car insurance provider for over 20 years—with a spotless driving record—we had no idea how much we were overpaying. Enter Emily from Tracy Hough-State Farm, and everything changed. She took the time to review our policy, explained everything clearly, and found us a new plan that saves us $2,440 a year. That’s not just a discount—it’s a game-changer! Her professionalism, honesty, and dedication to helping us get the best deal were beyond impressive. We feel so fortunate to have connected with her and the Tracy Hough team. If you’re even thinking about reviewing your insurance, do yourself a favor and reach out to them. You might be surprised at what you’ve been missing!"
We responded:
"Glad to have you join our extended family! We appreciate you and your time in sharing with others your experience with Emily and our office. Tracy 😊"
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sam stieben

September 19, 2025

5  out of  5
rating by sam stieben
"Emily was top knotch! Very knowledgeable about insurance and getting set up in council bluffs!"
We responded:
"Welcome to our area Sam! It was great to meet you at the office. Thank you for sharing your experience and for your kind words. Tracy😊"
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Dan Salvo-McGinn

September 10, 2025

5  out of  5
rating by Dan Salvo-McGinn
"I recently called my agent Tracey Hough and her assistant Alissa to straighten out my auto pay for my vehicle and life insurance. I had lost my wallet and replaced my debit card which had a new account number. Very fast response from Alissa. The set up was easy thanks to Tracy’s office. Tracy has also been a big help with the ins and outs of Medicare. Professional and knowledgeable ."
We responded:
"Thank you for your kind words, Dan! We appreciate you and your loyalty. Tracy 😊"
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Amber Mckay

August 26, 2025

5  out of  5
rating by Amber Mckay
"Alissa was great!"
We responded:
"Thank you Amber for your review! Alissa enjoys helping our customers. Tracy 😊"
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Lori Witt

August 24, 2025

5  out of  5
rating by Lori Witt
"Always so helpful solved all of my issues"
We responded:
"Appreciate you and your loyalty to our office over the years! Tracy 😊"
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Jarrod Rice II

August 20, 2025

5  out of  5
rating by Jarrod Rice II
"Emily Gunderson was the best State Farm agent we could’ve asked for. Will go through her for everything we need with State Farm!"
We responded:
"Happy to hear you enjoy Emily's help with your needs Jarrod. Thank you for taking the time to share! Tracy😊"
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Deb Wirth

August 12, 2025

5  out of  5
rating by Deb Wirth
"We worked with Emily and she was very helpful! She was very patient with us to provide the quote we requested. Thanks Emily!"
We responded:
"Appreciate you Deb! Thank you for sharing your experience. Emily enjoys helping our customers. Tracy 😊"
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MakeupBy Cassie

August 10, 2025

5  out of  5
rating by MakeupBy Cassie
"Alissa was amazing and so helpful! She answered all my questions and worked with me for a couple days via text as life gets busy and being a mom I have so many things to do! She got the best quote for my 2 vehicles and the whole experience was great! I definitely recommend working with her! She was very patient and understanding!"
We responded:
"So happy to hear that you had an amazing experience with Alissa! She enjoys helping customers and we look forward to helping you for a long time! Tracy😊"
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Melissa B

August 4, 2025

5  out of  5
rating by Melissa B
"I recently worked with Alissa to resolve an annoying insurance situation, and she went above and beyond to help. Our interaction was professional and warm and she sorted the issue in no time. She was responsive and helpful and made me feel like a valued client. She’s an asset to State Farm."
We responded:
"So happy to hear you had an above and beyond experience with your situation, Melissa! Alissa loves working with people. Thank you for taking the time to share your experience. Tracy😊"
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A Wollen

July 16, 2025

5  out of  5
rating by A Wollen
"Emily at Tracy Hough State Farm office was so helpful! She listened to me, researched the issue and then followed back up. That was super- thanks Emily!!!!"
We responded:
"Appreciate your time in sharing your experience and appreciate you, Anita! Emily loves making a difference with our customers! Tracy 😊"
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IaDeerhunter Thomas

July 16, 2025

5  out of  5
rating by IaDeerhunter Thomas
"Emily Gunderson was really great to talk to, and get me the best coverages she could! Excellent job she did!!"
We responded:
"Thank you for your time with us over the years Craig! And thank you for taking the time to share your experience with Emily. Tracy ☺️"
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Cheri Mathison Montgomery

July 12, 2025

5  out of  5
rating by Cheri Mathison Montgomery
"Starting with the first call and having Emily get us lined up to go over multiple policies to Tracy spending time to answer all of our questions, it was another fantastic experience! I highly recommend this State Farm office if you want to feel like your business matters to your Agent. Thank you all!"
We responded:
"Thank you Cheri for letting our office take care of you, and for your kind words. We appreciate you!"
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Klark Vesorio

July 1, 2025

5  out of  5
rating by Klark Vesorio
"I value Great Customer service and Jackie Rohatsch is by far the best agent I got to work with, she made things super simple and super easy and you will genuinely feel taken care of….. she will do everything in her power to give you the best plan that accommodate your needs!!! Who ever is her boss give her a raise NOW!!! She will single handily keep the office affloat!!! I know any of her clients would feel the exact same way!!!"
We responded:
"Great to hear of your service with Jackie. We appreciate you and your time in sharing, Klark! Tracy 😊"
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Amber Cecil

June 18, 2025

5  out of  5
rating by Amber Cecil
"Jackie was very helpful and got me what I needed in less than an hour!"
We responded:
"Thank you for sharing your experience! We appreciate you Amber! 😊"
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Bobbi Calderon

May 30, 2025

5  out of  5
rating by Bobbi Calderon
"I’ve been with the same insurance company for 20+ years, and I thought that was the best place to be until I went to State Farm with Tracy Hough. What I discovered was that she looked out for my best interest more than just the business alone. Tracy sat with me for an extended period of time to make sure that I understood everything for my home and my Auto. The difference that she saved me is immeasurable. I would highly recommend Tracy at State farm insurance."
We responded:
"So glad you are with our office! Thank you for sharing your experience, Bobbi! Look forward to many years. Tracy😊"
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Ashley Hendon

May 21, 2025

5  out of  5
rating by Ashley Hendon
"Jackie was on top of things for us! We had a few changes and she was quick to report for us. Sure appreciated her help !"
We responded:
"So happy for your review, Ashley! Jackie loves taking care of our customers. Tracy☺️"
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Derek Law

May 20, 2025

5  out of  5
rating by Derek Law
"Walked in the office and Emily greeted me right away I sat down for a couple minutes and she walked me back to her office and went through all the information and was very polite and cordial. I felt very comfortable.She did a great job thanks again, Emily."
We responded:
"Thank you for taking the time to share your experience, Derek! We appreciate you. Tracy 😊"
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jared frey

May 1, 2025

5  out of  5
rating by jared frey
"I worked with Jackie at Tracy Hough State Farm today. I was buying a truck and needed to show proof of insurance for the lienholder. I called in the morning and let them know that I wanted to sign for my financing over my lunch hour so if it was possible to activate and send paperwork quickly it would be appreciated. Jackie had the insurance in force and sent the paperwork off with an hour. Service has always been very good at this agency."
We responded:
"Thank you, Jared, for sharing your long term with my office. Jackie enjoys taking of customers' needs! Appreciate you! Tracy😊"
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Alisha Rath

April 30, 2025

5  out of  5
rating by Alisha Rath
"Always the best customer service! Alissa was very friendly to work with - she did a thorough job & was quick to respond. I highly recommend Tracy Hough State Farm!"
We responded:
"Alisha, thank you for your kind words and for taking the time to share your experiences! Appreciate you and your family, and your long time loyalty with us as our extended family! Tracy😊"
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Max Zaragosa

April 5, 2025

5  out of  5
rating by Max Zaragosa
"Jackie was very helpful in connecting my car to the Drive Safe & Save app."
We responded:
"Thank you, Max, for sharing your experience with Jackie. She loves helping our customers! Appreciate you! Tracy😊"
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Mike Allison

April 4, 2025

5  out of  5
rating by Mike Allison
"Great customer service and lower prices than my old insurance by far. Only had them for a short time but very pleased."
We responded:
"Welcome, Mike! Look forward to many years ahead. Tracy 😊"
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Kathy Batten

April 3, 2025

5  out of  5
rating by Kathy Batten
"Agents are very polite and helpful. I have been a client for over 10 years. I would refer this agency to anyone looking for insurance."
We responded:
"We sure appreciate your loyalty! Thank you for being a part of our State Farm family. Tracy☺️"
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Scott Houck

April 3, 2025

5  out of  5
rating by Scott Houck
"Very professional Very courteous people oriented. Jackie is amazing and helped us alot. She is very courteous and very respectful to the people she helps"
We responded:
"Thank you Scott for taking the time to share your experience with our insurance and financial services agency. Appreciate you and your loyalty. Tracy😊"
Profile photo of Bob Leeper

Bob Leeper

April 3, 2025

5  out of  5
rating by Bob Leeper
"Insurance premiums from my previous insurer have more than doubled over the last two years, without any claims filed against them. This year I chose to shop other insurance companies. The same coverage at State Farm was less than half of what I was quoted for renewal from my previous insurer. Though they weren’t the lowest quote, the customer service at Tracy Hough State Farm was by far the best. I highly recommend them!"
We responded:
"Thank you Bob for taking the time to share your experience with our office! We sure appreciate you and want your experiences to be exceptional. Tracy😊"