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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Zach Herron

March 11, 2026

5  out of  5
rating by Zach Herron
"Marissa was great. Fast service and significant savings with better coverage than my last company."
We responded:
"Thank you for the 5-star review, Zach! Here on State Farm Agent Tracy Hough’s Team, we are proud to serve our community and appreciate your recognition.  Glad Marissa was able to make your experience great. She really enjoys helping our customers. Tracy 😊 "
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Darren Bates

February 16, 2026

5  out of  5
rating by Darren Bates
"Always pleasant and helpful staff! Stopped in today just and Marissa dropped everything just to help me with an insurance card for my vehicle. Always attentive and responsive whenever I call or come by."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Council Bluffs to know that you had such a wonderful experience with us here on State Farm Agent Tracy Hough’s Team."
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Alicia Higgs

February 12, 2026

5  out of  5
rating by Alicia Higgs
"Morgan in Council Bluffs office was attentive to my issue. Was honest with small fee to start my new renters insurance policy. Her questions showed expertise in her field working hard to set me up for the coverage I needed but also considering my budget. I live in Bellevue NE but choose to utilize this service in Council Bluffs. When real people care this goes a long way in my book of trust. Hands down they rock!!!! Morgan is under the supervision of Tracy.."
We responded:
"Wow, thank you for the 5-star review, Alicia! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Tracy😊"
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Abigail Cook

February 5, 2026

5  out of  5
rating by Abigail Cook
"Emily, at state farm is absolutely amazing! She answered all of my questions and helped me get the best policy."
We responded:
"Thank you for taking the time to leave such a great review, Abigail. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Shay Bales

January 26, 2026

5  out of  5
rating by Shay Bales
"When need answers. There is at least someone there to help me out. Definitely like the new policies that are about to take place on First of February. Thank you guys for insuring my vehicles, house and my teenage son."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Tracy Hough’s Team. "
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Andrew Sherman

January 25, 2026

5  out of  5
rating by Andrew Sherman
"I was on the search for Life insurance. My agent was Emily Gunderson. Emily left a great impression and was extremely helpful! I didn’t really know where to start, but Emily explained everything so I was able to understand the policies with some clarity. I am very satisfied with my experience and highly recommend Emily if you’re curious about or in need of insurance."
We responded:
"Andrew, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Tracy Hough’s Team here in our Council Bluffs office. "
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Alyssa Dixon

January 14, 2026

5  out of  5
rating by Alyssa Dixon
"I had the pleasure of working with Emily today, and she was fantastic. She helped me transfer my auto and renters insurance from a previous company and also set me up with life insurance. Emily was incredibly helpful, kind, and patient throughout the entire process, and she answered all of my questions thoroughly. I was able to get a great deal and would definitely recommend working with her!"
We responded:
"Thank you for your review Alyssa! We appreciate you recommending us and are grateful for your support. Glad you had the opportunity to work with Emily. She loves helping our customers. Tracy 😊"
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Jason Mortensen

January 14, 2026

5  out of  5
rating by Jason Mortensen
"Tracy at State Farm is the bomb . Com goes above n beyond and met my needs not only with car insurance but home owners and life insurance as well I highly recommend Tracy at State Farm!! Pleasure having her n Emily Morgan Marissa @ State Farm on my side these ladies are on point. And give me Great piece of mind thanks ladies!!!😊😊😊"
We responded:
"Thank you for your review! We appreciate you recommending us, Jason, and are grateful for your support. Tracy 😊"
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Jemar Berry

January 12, 2026

5  out of  5
rating by Jemar Berry
"I was helped very quickly on updating my coverage address they were polite and very professional!"
We responded:
"Thank you for sharing your experience Jemar—our goal is always to provide clear, helpful service. Tracy 😊"
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Jeremy Best

December 19, 2025

5  out of  5
rating by Jeremy Best
"She was very easy to work with. Told me what I needed and didn’t need. Very, very knowledgeable and helpful. She made sure I felt comfortable and understood everything."
We responded:
"Happy to hear about your experience with our office Jeremy. We are here to provide knowledge to help you with informed decisions! Tracy 😊"
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Roger Warden

November 13, 2025

5  out of  5
rating by Roger Warden
"Emily was great and got the problem solved."
We responded:
"Thank you for your kind words, Roger. Emily loves helping our customers. Appreciate your longevity with our office. Tracy ☺️"
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Kari Hansen

October 22, 2025

5  out of  5
rating by Kari Hansen
"Alissa was wonderful to work with! She was very knowledgeable about my policies, including changes I needed with an upcoming move. She was very patient answering my many questions, had great follow-through, and was very courteous and professional in her work and interactions with me through phone, email and text."
We responded:
"So happy that you have had a wonderful experience with the help of Alissa for your upcoming move! Sure appreciate your time with sharing your experience! Tracy😊"
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Lindsey Heiderscheidt

October 7, 2025

5  out of  5
rating by Lindsey Heiderscheidt
"Alissa gave excellent customer service! I will be adding more policies with her in the future!!"
We responded:
"Thank you for sharing your experience! Alissa enjoys helping our customers and we appreciate you! Tracy 😊"
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R

October 2, 2025

5  out of  5
rating by R
"I'd like to recognize Emily Gunderson at Tracy Hough's agency for her friendly at exceptional service. She demonstrated professionalism and outstanding support in handling all my customer needs. Thanks."
We responded:
"Rich, we enjoy having you as a customer and sure appreciate you sharing your experience for others. Tracy ☺️"
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Jo

September 28, 2025

5  out of  5
rating by Jo
"Made my claim easy and hassle free. Always fair pricing on insurance and helpful with questions."
We responded:
"Happy to hear your experience, JoAnn! We appreciate you. Tracy 😊"
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Barbara Coe

September 23, 2025

5  out of  5
rating by Barbara Coe
"Emily is a lifesaver! After being loyal to our previous car insurance provider for over 20 years—with a spotless driving record—we had no idea how much we were overpaying. Enter Emily from Tracy Hough-State Farm, and everything changed. She took the time to review our policy, explained everything clearly, and found us a new plan that saves us $2,440 a year. That’s not just a discount—it’s a game-changer! Her professionalism, honesty, and dedication to helping us get the best deal were beyond impressive. We feel so fortunate to have connected with her and the Tracy Hough team. If you’re even thinking about reviewing your insurance, do yourself a favor and reach out to them. You might be surprised at what you’ve been missing!"
We responded:
"Glad to have you join our extended family! We appreciate you and your time in sharing with others your experience with Emily and our office. Tracy 😊"
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sam stieben

September 19, 2025

5  out of  5
rating by sam stieben
"Emily was top knotch! Very knowledgeable about insurance and getting set up in council bluffs!"
We responded:
"Welcome to our area Sam! It was great to meet you at the office. Thank you for sharing your experience and for your kind words. Tracy😊"
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Lori Witt

August 24, 2025

5  out of  5
rating by Lori Witt
"Always so helpful solved all of my issues"
We responded:
"Appreciate you and your loyalty to our office over the years! Tracy 😊"
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Jarrod Rice II

August 20, 2025

5  out of  5
rating by Jarrod Rice II
"Emily Gunderson was the best State Farm agent we could’ve asked for. Will go through her for everything we need with State Farm!"
We responded:
"Happy to hear you enjoy Emily's help with your needs Jarrod. Thank you for taking the time to share! Tracy😊"
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Deb Wirth

August 12, 2025

5  out of  5
rating by Deb Wirth
"We worked with Emily and she was very helpful! She was very patient with us to provide the quote we requested. Thanks Emily!"
We responded:
"Appreciate you Deb! Thank you for sharing your experience. Emily enjoys helping our customers. Tracy 😊"
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Melissa B

August 4, 2025

5  out of  5
rating by Melissa B
"I recently worked with Alissa to resolve an annoying insurance situation, and she went above and beyond to help. Our interaction was professional and warm and she sorted the issue in no time. She was responsive and helpful and made me feel like a valued client. She’s an asset to State Farm."
We responded:
"So happy to hear you had an above and beyond experience with your situation, Melissa! Alissa loves working with people. Thank you for taking the time to share your experience. Tracy😊"
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A Wollen

July 16, 2025

5  out of  5
rating by A Wollen
"Emily at Tracy Hough State Farm office was so helpful! She listened to me, researched the issue and then followed back up. That was super- thanks Emily!!!!"
We responded:
"Appreciate your time in sharing your experience and appreciate you, Anita! Emily loves making a difference with our customers! Tracy 😊"
Profile photo of IaDeerhunter Thomas

IaDeerhunter Thomas

July 16, 2025

5  out of  5
rating by IaDeerhunter Thomas
"Emily Gunderson was really great to talk to, and get me the best coverages she could! Excellent job she did!!"
We responded:
"Thank you for your time with us over the years Craig! And thank you for taking the time to share your experience with Emily. Tracy ☺️"
Profile photo of Cheri Mathison Montgomery

Cheri Mathison Montgomery

July 12, 2025

5  out of  5
rating by Cheri Mathison Montgomery
"Starting with the first call and having Emily get us lined up to go over multiple policies to Tracy spending time to answer all of our questions, it was another fantastic experience! I highly recommend this State Farm office if you want to feel like your business matters to your Agent. Thank you all!"
We responded:
"Thank you Cheri for letting our office take care of you, and for your kind words. We appreciate you!"
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Klark Vesorio

July 1, 2025

5  out of  5
rating by Klark Vesorio
"I value Great Customer service and Jackie Rohatsch is by far the best agent I got to work with, she made things super simple and super easy and you will genuinely feel taken care of….. she will do everything in her power to give you the best plan that accommodate your needs!!! Who ever is her boss give her a raise NOW!!! She will single handily keep the office affloat!!! I know any of her clients would feel the exact same way!!!"
We responded:
"Great to hear of your service with Jackie. We appreciate you and your time in sharing, Klark! Tracy 😊"